General
What amenities do you provide?
ROLEX TRAVEL EXPO provides contemporary amenities, including live bus tracking, central television, high-quality air conditioning, blankets for a cosy journey, single-lady seat provision, round-the-clock customer service, CCTV cameras on some buses, and 3D-secured payment options.
What are the benefits of booking tickets through the ROLEX TRAVEL EXPO website?
ROLEX TRAVEL EXPO provides periodic offers and discounts for online bookings, helping you save on bus tickets.
Do I need to sign up to use the website?
No. You can directly search for buses and make a booking.
Does booking online cost more?
No. Online booking does not cost more and may cost less than offline booking.
Ticket related
Can I travel without a printout of the ticket?
Yes. You may show the M-Ticket and a valid ID proof to board the bus.
What is an M-Ticket and how does it help?
When a ticket is booked, the passenger receives a confirmation SMS. This works as an M-Ticket and is as authentic as a hard copy.
I have not received my M-Ticket. What should I do?
Contact customer care at +91 7339554955 or email rolextravelexpo@gmail.com.
I entered the wrong mobile number while booking. How can I receive my ticket on another number?
Contact customer care at +91 7339554955 or email rolextravelexpo@gmail.com.
Do you provide a soft copy of the receipt for office claims?
Yes. Email rolextravelexpo@gmail.com and the team will assist you.
Why are there different seat rates for the same bus?
Some seats are considered premium seats and therefore have higher rates.
Why do you collect my mobile number for bookings?
Your mobile number is collected so the M-Ticket can be sent to you.
I have not received my bus ticket by email. What should I do?
Contact customer care at +91 7339554955 or email rolextravelexpo@gmail.com.
What documents must I carry while travelling?
For online bookings, carry the confirmation message (M-Ticket) and a valid ID proof. Without these, you may not be allowed to board the bus.
Booking related
How far in advance can I book a bus ticket?
Tickets can be booked up to 30 days before the journey date.
Are there separate seats for lady passengers?
Yes. Once a seat is booked by a single lady, the adjacent seat is available only to ladies.
Are children eligible for half-ticket prices?
Any child above the age of 5 years is eligible for a full ticket.
Does ROLEX TRAVEL EXPO offer phone booking?
Yes. Contact customer care at +91 7339554955 for phone booking.
What happens if my service is cancelled?
In such circumstances, advance information will be provided to the passenger.
Can I change the dates of a confirmed ticket?
Yes. You can change dates through the Modify/Cancel tab.
How does adjusting ticket dates work?
After postponing or preponing a ticket, you receive a full-amount coupon by email. The coupon is valid for 5 hours and can be used for another booking. If the newly booked ticket costs less, the difference is not refunded. Coupons cannot be combined.
Discounts
How can I find current offers?
Visit www.rolextravelexpo.com to see current offers.
GPS tracking
How can I track the bus?
Live bus tracking activates 1 hour before boarding time. Use the Track Your Bus link sent to your mobile by SMS. You may also share that link with family and friends. For help, contact customer care at +91 7339554955.
Will I receive GPS SMS alerts before departure and arrival?
Yes. You will receive real-time periodic messages about the location of the bus and any delays.